Fire & Lifetime Care
Terms & Conditions

Last Updated on 20th April 2025

1.Purchasing a Fire Suit

a. Quotations

1. All quotations exclude GST, are in New Zealand dollars and are ex works unless otherwise noted.
2. Fire suit quotations are structured as a base model and additional optional extras, which are charged each in addition.
3. Quotations are valid for 30 days from the noted quotation date.
4. Price Hold enables the buyer to get the advantage of volume pricing and cater for single orders that might follow. It is available for orders with Lifetime Care, and orders can be placed for any volume, with a delivery and payment split over up to six months from the initial order at the same volume price.
5. Price Hold is only available against a confirmed purchase order number for the full volume.
6. Price Hold orders can be cancelled with a 20% penalty of the value of the full order, where the cancellation is accepted by Styx Mill and the goods have not commenced manufacturing.
7. Price Hold is for each volume order and case by case, there is no default rollover to the next volume purchase.
8. All quotations are confidential between the buyer and Styx Mill.

b. Fire Suit Measuring

1. Styx Mill has a preference to use sizing garments for measuring. From measuring to delivery, it is the buyer’s responsibility to advise of weight changes up or down exceeding 2kg, and cover the costs to cancel or change the manufacturing process.
2. Sizing garments remain the property of Styx Mill. It is the buyer’s responsibility to decide what the layer of garments are under the fire suit, and keep this consistent as not to affect sizing.
3. Jackets and trousers can have the arm or leg length customised. Styx Mill reserves the right to do this customisation as an alteration rather than making a new suit.
4. It is expected that the person being measured remains respectfully clothed. The person measur-ing might respectfully physically touch the wearer as part of the measuring process. It is expected the wearer advises any specific requirements they have around the measuring process.

c. Delivery & Perfect Fit

1. No delivery timeframe offered by Styx Mill is confirmed until acknowledgement is made of the buyers order. Where custom garments are being made, the delivery date will be confirmed once the design or samples have been signed off by the buyer.
2. Notification of suit orders for future dates is no guarantee of delivery timeframes until a confirmed order is acknowledged. Any order could be delayed due to supply chain and other reasons and the buyer accepts this. Styx Mill will advise full or part delivery dates on confirmation of order and reserves the right not to deliver in full to the buyer.
3. It is the buyer’s responsibility to notify Styx Mill within 7 days of delivery if the suit is not a suitable fit.
4. Styx Mill guarantees a perfect fit and will adjust or exchange the garment where notified in this time-frame. The suit will not be exchanged if it is not in perfect saleable condition, or the garment adjusted if it has been used, and not washed at the buyer’s expense.
5. Styx Mill only guarantees perfect fit where the garments have been measured by Styx Mill employees, or the process has been part of a video call.

d. Non Fire Suit Styx Mill Products

1. Styx Mill fire suit buyers have access to other lines in the Styx Mill product range, at discounted pricing. This includes safety, oilskin and other non-fire suit fire products.

2. Warranty Types

a. Fire Suit General Manufacturer’s Warranty

1. The general warranty covers 36 months from the manufacture date of the garment or 36 garment piece washes, whichever comes first. It is only available for new product, not second hand suits.
2. The general warranty covers faulty materials or workmanship in manufacturing or construction under standard consumer obligations.
3. As part of the warranty, it is the buyer’s responsibility to maintain the wash records for each gar-ment, or be able to provide a garment wash history on request.
4. Styx Mill’s liability is limited to the repair and replacement of the defective product or the refund of its purchase price. The warranty is void with any of the following circumstances.

a. The garment hasn’t been inspected on schedule by Styx Mill, and the certification date has expired, as seen on the garment care label.

b. The warranty claim relates to normal wear and tear.

c. The garment was misused, neglected, damaged, abused or involved in an accident.

d. The garment was used for a purpose for which it was not designed nor intended.

e. The garment was improperly cared for, cleaned, repaired or maintained.

f. The garment was altered or modified.

g. The owner or user of the garment did not follow any warnings, safety instructions, maintenance instructions and care and use instructions.

5. Styx Mill reserves the right to improve its Products through changes in design or materials with-out being obligated to purchasers of previously manufactured Products.

b. Fire Suit Lifetime Care Warranty

1. Lifetime Care is in addition to all the fire suit warranty benefits for Styx Mill fire suits.
2. Included in Lifetime Care are Inspections, a complimentary 24-month re-certification manufac-turer’s, fuel and chemical contamination garment inspection. Repairs, totally free non-warranty repairs including panel reconstruction, and Trade Backs, access to the “trade in” program for Styx Mill suits that are no longer required by the buyer.
3. The Lifetime Care warranty is non-transferable, and the price is per piece (jacket or trouser) per year, for the time period. It is non-refundable if the suits are traded back to Styx Mill.
4. The Lifetime Care warranty is only valid for the timeframe of the General fire suit garment warranty.
5. Lifetime Care beyond the initial 36 months, up to 60 months, may vary and will be quoted on application.
6. Lifetime Care on any item is invalid if the buyer has an overdue credit balance with Styx Mill.

c. Out of Warranty Support

1. Out of warranty repairs are charged by hours and materials, plus GST. The Buyer is responsible for shipping the garment to Styx Mill.

3. Garment Management

a. Fire Suit Trade Backs

1. The trade in / recycling offer as part of the lifetime support is subject to availability from the Seller. The final value will be made as an offer by the Seller to the buyer.
2. The pricing valuation for trades generally follows a sliding scale, subject to garment condition and a manufacturer assessment. The price does not include extras like braces, labels, badges, freight or Lifetime Care costs.
3. Chart showing approximate trade fire suit value assessment. Price is for the base suit, is an estimate only and excludes GST.
   
   

   Garment Age from Manufacture	Valuation off the purchase price
   0-12 months	50%
   12-24 months	60%
   24-36 months	70%
   36-48 months	85%
   48-60 months	95%

   
   
4. Custom and special suits may be valued differently. Likewise suit condition, branding and wash history will be taken into account in setting the price.
5. The final price is an offer, is optional for the buyer to accept and is a non-negotiable decision by Styx Mill.
6. The garment must be washed prior to being traded, or the cost of this may be deducted from the trade price.
7. All trade backs will be processed as an official Styx Mill tax invoice.
8. Credits can be used to purchase any Styx Mill product. Customers can request a credit cash payout after 6 months from the tax credit date, as long as their account is up to date with nothing owed.

b. Fire Suit Inspections

1. The inspection date is on the garment care label inside the jacket and trousers and is the date that the jacket should be latest next inspected. The inspection process it is a guide to be used by the buyer to maintain a routine set of checks for an important piece of PPE.
2. It is the owner’s responsibility to request an inspection if this is required. Inspections may be on the Buyers site or at Styx Mill, depending on urgency and timing around inspection dates.
3. Styx Mill will update the date label for two years, on the garment for the next inspection. This is no indication of the garments suitability to be worn or used. An inspection date renewal in the garment is not an extension of warranty or Lifetime Care benefits.
4. Should any garment fail the manufacturer’s certification or toxic damage inspection, the certifica-tion of fitness and garment warranty will be revoked and the garment marked as not fit for purpose.
5. The fire suit must be washed by the owner prior to being inspected.
6. Inspections for out of warranty or non-Lifetime Care garments will be charged a rate per garment, to be quoted.

c. Fire Suit Repairs

1. Styx Mill reserves the right to make the final decision on “repair” or “write off and replace” of damaged garments. If a garment is deemed unrepairable, the customer will be advised and quoted for a replacement.
2. Garment ‘write offs’ are where the cost to repair is higher than the value Styx Mill calculates of the garment. These garments can still be repaired, however this will be quoted.
3. Repairs will only be quoted on request from the buyer and the Seller reserves the right to make the decision not to repair the garment. 
4. Pre-repair. It is the buyer’s responsibility to launder the suit and cover the cost of shipping to Styx Mill, and Styx Mill reserves the right to charge for this service.
5. Turnaround. It is up to the wearer to request a repair timeframe and notify Styx Mill of any ur-gency, Styx Mill will endeavour to provide a repair timeframe within a day of the garment being received back to the factory.
6. Repair Factory. Styx Mill may assign a repair contractor to undertake repair work as required.
7. Non authorised repairs. Repairs conducted by another party that is not approved by Styx Mill will render the warranty and garments fitness for purpose as void.
   

d. Tracking Policy

1. Customers will be notified when a garment arrives at Styx Mill by email, with an acknowledgement and date the garments will ship back. It is the customer's responsibility to ensure that they have backup garments to remain operational should delivery to or from Styx Mill be delayed.
2. A track and trace can be supplied for any garment shipped from Styx Mill.
3. Styx Mill takes no responsibility for any garments shipped by the customer that don’t arrive or are delayed in transit.

e. Cleaning, Product Care & Storage

1. Cleaning instructions are included on the care label of each fire suit garment.
2. Styx Mill can provide garment cleaning recommendations to the customer, both who to use and approved chemicals, however it is the customer's responsibility to ensure the garments are cleaned correctly.
3. Garments deemed to be cleaned incorrectly, including where they have possibly been damaged, will be deemed void of warranty and marked as unfit for purpose in manufacturer inspections.
4. Before storing the fire suit, ensure the garment is clean and dry both inside and out. After use, store the fire suit by hanging it up in a ventilated, clean, dry place, away from the work area and out of direct sunlight.

4. Promotions

a. Giveaways

1. Styx Mill might at times give away product as part of promotions and special offers. These product giveaways or offers are in addition to any price quotations and are subject to confirmation.

b. Sponsorship

1. Styx Mill may sponsor special events or people at times for product and brand promotion. Sponsorship is no endorsement of any company or event and all sponsorship applications are to be sent to sales@styxmill.com. There is no obligation to accept or decline any sponsorship package.

c. Racing Suits

1. Styx Mill may manufacture suits that are designed for fire combat or stair climb racing challenges. These suits will meet relevant standards when sold, however may lack non mission critical fea-tures like certain pockets to achieve a lighter and faster racing suit.
2. Racing suits will be quoted and charged per item to the customer, however, may also be included at discounted rates with volume purchases of fire suits.

d. Packaging

1. Styx Mill may use packaging referred to as ‘ambassador packaging’ and featuring a person as an art drawing. This could be an athlete, or any person chosen to feature on the packaging.
2. Ambassador packaging is not an endorsement of Styx Mill or of the person featured. There is no paid renumeration or financial benefit for being featured.
3. Styx Mill retains the right to choose and refuse any person for featuring in the ambassador packaging. 

e. Sales Commission

1. Styx Mill may from time-to-time support people with financial commission in recognition of their assistance in a fire suit the sales process. This will always be via the process of a formal agree-ment.
2. Styx Mill will never pay financial compensation to a person or company to achieve work for a company they are connected with.

5. Usage

a. Important Safety Information

1. Improper selection, fit, use, or maintenance of this product can result in injury; life threatening burns; or death.
2. This product is intended for occupational use in accordance with applicable standards or regulations for your location, industry and activity. Familiarity with standards and regulations related to the use of this protective apparel is recommended, even if they do not directly apply to you.
3. Visit www.styxmill.com for the latest information on the specific standards related to your product style of fire suit.

b. Hazard Limitations

1. Styx Mill Structural Fire Suits are NOT FOR USE if.
2. The operating atmosphere is dangerous to life or health, and outside of the recommendations of the relevant garment testing standards.
3. There is part of whole garment immersion in any liquid.
4. There are abrasive blasting or controlled explosion applications.
5. There is exposure to hazardous gases or chemicals that cause fabric damage (e.g., methanol).
6.  Contaminants are in excess of regulations or recommendations.
7. Aside of emergency situations where fire response training and regulations are adhered to, the temperature is outside the range of -10°C to +120°C before commencement of activity.

c. Employer Responsibilities

1. Your specific responsibilities may vary by location and industry, but in general Styx Mill expects that employers will:
2. Follow all applicable standards and regulations for your location, industry, and activity.
3. Have appropriate safety programs in place, including a written workplace safety program that details first responder PPE products and limitations.
4. Be sure employees are medically qualified to be able to train and respond to emergencies using a fire suit and PPE, including at least an annual medical evaluation using a qualified physician or other licensed health care professional.
5. Be knowledgeable in the application and use of fire suits and other PPE.
6. Ensure that the PPE is reviewed for damage, maintained and is a suitable fit for the wearer. 

d. Product User Safety Instructions

1. Before initial use, be trained and medically qualified.
2. Do not wear this fire suit to train or respond until you have passed a medical evaluation using a medical questionnaire, or an initial medical examination by a qualified physician or other licensed health care professional.
3. Some materials could cause an allergic reaction in susceptible individuals. If you have a known allergy or develop irritation, inform your employer. Irritation may occur from lack of cleaning. Following all cleaning and care instructions provided in the instruction manuals for this and any other Styx Mill products you are using.
4. Before any use, check your suit is ready for action.
5. Make sure you have a complete system. If the fire suit liner can be removed, this must be correctly installed to give full protection.
6. Make sure your suit is donned correctly with the zip done up and the zip flap in place. Refer to the Styx Mill product manual ‘does your suit fit’ for further details.
7. Inspect your suit daily for any fabric damage, rips, tears or holes that may reduce the level of protection originally provided. If damage is identified, remove the garment from service until repaired by Styx Mill.
8. The outside of the garment must be kept clean from residues at all times.
9. Verify that the fire suit provides appropriate protection for your activity. As applicable, check your workplace safety program and standards and regulations for your activity or industry
10. Understand how to correctly doff your suit to manage contaminants.
11. While in use, leave the response area immediately
12. If you feel like you are experiencing excessive heat or you become dizzy, nauseous, too hot, too cold, or ill.
13. If any product component becomes damaged.
14. You have any other reason to suspect that the fire suit is not providing adequate protection.

6. Privacy

a. Data Protection

1. Data collected is stored in a database, however there is no contact or other personal details apart from the wearers name, size and workplace. For more information on data storage please refer to the Styx Mill privacy policy.

7. Liability

a. Liability

1. Styx Mill cannot accept any liability of whatsoever nature arising directly or indirectly from the use or misuse of Styx Mill fire suits, including purposes that the products are not designed for. Styx Mill is not liable for damage, loss or expense resulting from the failure to give advice or information or the giving of incorrect advice or information, whether or not due to Styx Mill’s negligence or that of its employees, agents or subcontractors