Returns, Repairs & Support
Need to return an item or request a repair?
We're here to help.
Returns can be requested through your Styx Mill customer account within 28 days of the invoice date.
If you require a repair or have a warranty enquiry, our team is happy to assist.
Everything you need to know before requesting a return.
HOW CAN WE HELP?
Find answers to our most commonly asked questions below. Select a topic to learn more about our returns, repairs and refund process.
RETURNS
Returns can be requested through your Styx Mill customer account within 30 days of receiving your order.
To request a return:
- Log in to your customer account.
- Select the order containing the item you wish to return.
- Submit your return request.
- Once approved, follow the return instructions provided.
To be eligible for a return, items must:
- Be returned within 30 days of delivery.
- Be unworn, unused and in original condition.
- Include original tags and packaging where applicable.
- Not show signs of misuse, damage or excessive wear.
Some items may not be eligible for return, including customised, embroidered or branded products unless faulty.
Unless an item is faulty or supplied in error, return shipping costs are the responsibility of the customer.
We recommend using a tracked courier service, as Styx Mill cannot accept responsibility for items lost in transit.
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
FAULTY ITEMS
If you receive an item that is faulty, damaged or incorrect, please submit a return request through your customer account as soon as possible.
Our team will review the issue and advise the next steps. If the item is confirmed to be faulty or supplied in error, Styx Mill will cover the return shipping costs.
REPAIRS
If your Styx Mill garment or product requires repair, please contact our customer service team before returning the item.
To help us assess your repair request, please provide:
- Your order number.
- A description of the issue.
- Clear photos showing the area requiring repair.
Our team will assess your item and advise whether it is eligible for repair.
Please note that repairs relating to normal wear and tear, accidental damage or misuse may not be covered under warranty.
EXCHANGES
If you require a different size or colour, please submit a return request through your customer account and place a new order for your preferred item.
need more help?
If you have a question about your return, repair, warranty or your customer account, complete the contact form below and our customer service team will be happy to assist.
